BS Fitness Nutrition (M) Sdn Bhd (“BS Nutrition”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit bs-nutrition.com, create an account, place an order, contact us or otherwise interact with our services.

1. Information We Collect

We may collect personal information including:

• Name

• Email address

• Telephone number

• Billing and delivery address

• Account information

• Order and purchase history

• Payment-related information

• Information submitted through contact forms

• Marketing preferences

• Website usage and device information

• IP address, browser type and related technical information

Payment information may be processed directly by our appointed payment service providers. BS Nutrition may not directly store complete payment card information.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange delivery and provide order updates

• Manage your customer account

• Process payments and transactions

• Respond to enquiries and customer-support requests

• Provide information about our products and services

• Improve our website, products and customer experience

• Send promotional communications where permitted

• Prevent fraud and maintain website security

• Meet legal, regulatory and operational requirements

3. Sharing of Information

We may share relevant personal information with trusted third parties where necessary to operate our business, including:

• Payment service providers

• Courier and logistics companies

• Website and hosting providers

• Ecommerce and technology service providers

• Analytics and marketing platforms

• Professional advisers

• Government authorities or regulators where required by law

We only disclose information where reasonably necessary for the relevant service or purpose.

4. Marketing Communications

Where applicable, we may use your contact information to send you updates, promotions, product news and other marketing communications. You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and support analytics or marketing activities. For more information, please refer to our Cookie Policy.

6. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, meet operational requirements and comply with applicable legal or regulatory obligations. When information is no longer required, we may securely delete, destroy or anonymise it where appropriate.

8. Your Personal Data Rights

Subject to applicable law, you may request access to or correction of your personal information held by us. You may also contact us regarding the use of your personal information or to withdraw consent where processing is based on consent, subject to applicable legal and operational requirements.

9. Third-Party Websites

Our website may contain links to third-party websites or platforms. BS Nutrition is not responsible for the privacy practices, security or content of external websites. We encourage you to review their respective privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable requirements. 

11. Contact Us

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact BS Fitness Nutrition (M) Sdn Bhd through the contact details provided on our website.