Welcome to BS Nutrition.

These Terms & Conditions govern your use of bs-nutrition.com and your purchase of products through our website. By accessing this website, creating an account or placing an order, you agree to these Terms & Conditions.

1. General

This website is operated by BS Fitness Nutrition (M) Sdn Bhd (“BS Nutrition”, “we”, “us” or “our”).

We reserve the right to update, modify or replace any part of these Terms & Conditions from time to time. The latest version will be published on this website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients and other information displayed on the website are accurate. Actual product packaging, colours, labels or appearance may vary slightly from images displayed online. Always refer to the latest product packaging and label for serving directions, ingredients, warnings and other product-specific information.

3. Health & Supplement Information

Information provided on this website is for general product and educational purposes only and should not be considered medical advice. BS Nutrition products are intended to complement an appropriate diet and active lifestyle and should not be considered substitutes for a balanced diet.

Customers should follow the recommended serving instructions stated on the relevant product label. If you have an existing medical condition, are pregnant or breastfeeding, are taking medication, or have concerns regarding the suitability of a product, you should seek advice from an appropriate healthcare professional before use.

4. Prices

All prices displayed on the website are shown in Malaysian Ringgit (RM) unless otherwise stated. Prices, promotions, discounts and product availability may change without prior notice. The applicable price will be the price displayed at the time your order is placed, subject to confirmation and successful payment.

5. Orders

Submitting an order does not automatically guarantee acceptance of the order. We reserve the right to reject or cancel an order where reasonably necessary, including in cases of:

• Incorrect pricing or product information

• Product unavailability

• Payment issues

• Suspected fraudulent activity

• Technical or system errors

If payment has already been received for an order that we cannot fulfil, the appropriate refund process will be arranged.

6. Payment

Payment must be completed using one of the payment methods available during checkout. Payment transactions may be processed by third-party payment service providers and may be subject to their own terms and conditions.

7. Delivery

Orders are typically processed and delivered within 3–5 working days, depending on your location and courier service. Tracking details will be provided where available once your order has been shipped.

Delivery periods are estimates and may be affected by factors outside our reasonable control, including courier delays, public holidays, peak promotional periods, weather or other operational disruptions. Customers are responsible for providing complete and accurate delivery information.

8. Returns, Refunds & Exchanges

Requests for returns, refunds or exchanges are subject to BS Nutrition’s applicable return and refund procedures. Products may need to meet certain conditions before a return or exchange can be accepted.

For assistance regarding an order, please contact our customer-support team and provide your order details.

9. Promotions & Discount Codes

Promotional offers, vouchers and discount codes may be subject to additional terms, validity periods, minimum spending requirements or product exclusions.

Unless otherwise stated, promotional offers cannot be exchanged for cash.

10. User Accounts

You are responsible for maintaining the confidentiality of your account information and password. You agree to provide accurate and current information when registering or placing an order.

Please notify us if you believe your account has been accessed without authorisation.

11. Intellectual Property

All website content including logos, branding, product images, photographs, graphics, text, design elements and other materials is owned by or licensed to BS Nutrition unless otherwise stated.

Such materials may not be reproduced, distributed, modified or used commercially without prior written permission.

12. Website Availability

We aim to keep the website available and operating properly, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or restrict access for maintenance, security, updates or other operational reasons.

13. Third-Party Links

The website may contain links to external websites, marketplaces, social-media platforms or other third-party services. BS Nutrition is not responsible for the content, availability, security or practices of those third-party services.

14. Limitation of Liability

To the extent permitted by applicable law, BS Nutrition shall not be responsible for indirect or consequential losses arising from the use of this website or products purchased through it, except where liability cannot lawfully be excluded.

Nothing in these Terms & Conditions is intended to exclude rights or remedies that cannot be excluded under applicable Malaysian law.

15. Privacy

Your use of our website is also subject to our Privacy Policy and Cookie Policy.

16. Governing Law

These Terms & Conditions are governed by the applicable laws of Malaysia.

17. Contact Us

If you have questions regarding these Terms & Conditions, your order or our products, please contact BS Fitness Nutrition (M) Sdn Bhd through the contact details provided on our website.